Privacy Policy
Effective date: 13 November 2026
This Privacy Policy explains how HostMinute (“HostMinute”, “we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit our website or use our services, including domain registration, SSL certificates, shared cloud hosting, VPS hosting, dedicated servers, business email (Google Workspace, Microsoft 365, Zoho Mail), website security and monitoring, AiHisab accounting software (as an authorized distributor) and website development (together, the “Services”).
We follow the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023, as applicable.
1. Information we collect
Information you give us:
- Name, email address, mobile / WhatsApp number and billing address
- Company name, GSTIN and PAN (for GST invoices)
- Domain registrant, administrative and technical contact details required by domain registries
- Details you share in enquiries, support chats, calls, emails and forms
- Website content, files and data you ask us to host, migrate or build
Information collected automatically: IP address, browser and device type, pages visited, date and time of access, referring pages and cookie data, collected through server logs and analytics tools.
Information from third parties: payment status from payment gateways and banks (we do not store your full card or bank account numbers), and account or licence status from domain registries and software providers.
2. How we use your information
- To create and manage your account and deliver the Services you order
- To register, renew and transfer domain names and issue SSL certificates
- To provision accounts with Google, Microsoft, Zoho and Atulya Intelligence (AiHisab)
- To issue invoices, collect payments and meet GST and other tax obligations
- To provide support over WhatsApp, phone and email and send renewal and service notices
- To monitor, secure and improve our network and prevent fraud, spam and abuse
- To comply with legal obligations and lawful requests from authorities
- To send offers and updates, only where you have agreed; you can opt out at any time
3. Sharing your information
We do not sell or rent your personal data. We share it only as needed to deliver the Services or as required by law:
- Domain registries and registrars (including ICANN and NIXI rules), which may publish registrant data in WHOIS / RDAP where required
- Software and licence providers such as Google, Microsoft, Zoho and Atulya Intelligence (AiHisab)
- Payment gateways and banks that process your payments
- Data centre, cloud infrastructure, backup and security partners that host our systems
- Professional advisers such as auditors and legal counsel, under confidentiality
- Government, courts or law enforcement agencies when required by law
4. Data you store on our Services
For websites, emails and files you host with us, you decide what data is stored and you are responsible for it, including any personal data of your own customers. We access this data only to provide support you request, to keep our systems secure, or where the law requires.
5. Cookies
Our website uses cookies to remember your preferences, keep you signed in to the client area and understand how visitors use the site. You can block or delete cookies in your browser settings; some features may not work without them.
6. Data retention
We keep personal data while your account is active and for as long as needed to provide the Services, resolve disputes and meet legal, tax and accounting requirements (for example, records required under GST law). After that, we delete or anonymise it.
7. Security
We use reasonable security practices including encrypted connections (SSL/TLS), access controls, firewalls, monitoring and regular backups. No method of transmission or storage is fully secure, so we cannot guarantee absolute security. Please keep your passwords confidential and tell us immediately if you suspect unauthorised access.
8. Your rights
Subject to applicable law, you may:
- Ask for a summary of the personal data we hold about you
- Ask us to correct, complete or update it
- Ask us to erase it, where we are not required to keep it by law or contract
- Withdraw consent you have given, for example for marketing messages
- Nominate another person to exercise your rights in case of death or incapacity
- Raise a grievance with our Grievance Officer
To make a request, email support@hostminute.com. We may need to verify your identity first.
9. Children
Our Services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or guardian.
10. Data stored outside India
Some of our partners, such as Google, Microsoft and Zoho, may store or process data on servers outside India. Where this happens, we rely on their contractual and security commitments and follow applicable Indian law on cross-border transfers.
11. Links to other websites
Our website may link to third-party websites. We are not responsible for their content or privacy practices. Please read their policies.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be on this page with its effective date. Important changes will be notified by email or on our website.
13. Grievance Officer and contact
If you have any question or complaint about your personal data, contact our Grievance Officer:
Grievance Officer, HostMinute
1st floor, No. 500/1, 11th East Cross St, New LIG Colony, Anna Nagar, Madurai, Tamil Nadu 625020
Email: support@hostminute.com
Phone / WhatsApp: +91 99446 53368
We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days.